Notice: Trying to get property of non-object in /var/www/hfgroup.co.ke/public_html/modules/mod_hfmoblemenu/tmpl/default.php on line 38

HF Whizz Digital Banking FAQ’s

  • 1. Why should I register for Whizz App?
  • 2. Is HF Whizz available to everyone?
  • 3. What services are available to customers?
  • 4 . Outstanding features of HF Whizz digital banking
  • 5. My line is on Airtel, can I be able to use HF Whizz?
  • 6. How do I access HF Whizz?
  • 7. How do I troubleshoot issues with HF Whizz?
  • 8. Is the HF Whizz App secure?
  • 9. What happens if my mobile device is lost or stolen?
  • 10. What is the bill payment service?
  • 11. What are the benefits of the bill payment service?
  • 12. What are the types of bills that can be paid by the bill payment service?
  • 13. What will I receive when I pay my bills?
  • 14. What happens when I have a dispute with the biller or disagree with the charges on a specific bill?
  • 15. What do I do if I forget my PIN?
  • 16. Why are all my accounts not displayed on my handset?
  • 17. Can I use more than one number to access my Mobile Banking service?
  • 18. Which mobile devices works well with Whizz App?
  • 20. Can I open a HF Whizz account if I do not have an account with HFC?
  • 21. Can I open an account on HF Whizz if I have an existing account with HFC?
  • 22. Can I borrow money on HF Whizz if am not an existing customer?
  • 23. How much would I qualify for? How can I know my limit?
  • 24. Do I have to wait for the 30 days to repay my loan?
  • 25. How does my loan limit increase?
  • 26. Can I borrow another loan before I repay the one I have?
  • 27. I get an error every time I try to register on the App, what could be the problem?
  • 28. What happens if I do not repay the loan within 30 days?
  • 29. What am I charged for taking a loan?
  • 30. If I pay my loan before the due date, will I still be charged the loan facilitation fee of 6% on the loan amount?
  • 31. Can I pay a loan on behalf of another person?
  • 32. I cannot access HF Whizz loan.  What are some of the reasons for this?
  • 33. Can I make savings on the App or *618#?
  • 34. Can I access HF Whizz Account through a HFC Branch or through any electronic channel?